aero702
2009-09-22 13:45:12 UTC
Overview
An administrative support professional recognized for taking a leadership role in support of top management. A proven and verifiable record for utilizing strong technical and interpersonal skills to enhance organizational efficiencies and profits.
Qualifications
Enthusiastic, outgoing individual with experience working in fast-paced environments demanding strong organizational skills. Confident and poised in interaction with individuals at all levels. Trustworthy, ethical, and discreet, committed to superior customer service. Enjoys public contact and is able to communicate effectively with customers. Very detailed oriented and resourceful in completing projects with the ability to multi-task. Possesses a very strong desire to learn and face new challenges. Is willing to engage in any activity or class that will further education needed for career. Capabilities Include but are not limited to:
* Customer Service and Relations
* Word Processing and Typing
* Various Computer Operations
* Office Equipment Operation
* Multi-Line Telephone Operation
* General Accounting
* Data Entry
Relevant Experience
KVK Precision Specialties Inc. Shenandoah, VA 2006-Present
Administrative Support/Customer Service & Reception
Performed administrative and secretarial support functions for busy manufacturing machine shop. Coordinated and managed multiple priorities and projects.
Identified and made recommendation for process improvements.
Oversaw the implementation of organizational policies and procedures.
Ensured workflow efficiencies, customer service excellence and quality assurance.
Collaborated with management to gather information pertaining to key issues.
Exercised a mature, diplomatic approach to resolving problematic issues; put customers at ease.
Established rapport with shipping carriers to ensure safe, cost effective transport of orders.
Cultivated strong customer relations and client loyalty as a result of dedicated customer service.
T. Martin Litter Service. Stanley, VA 2003-2006
Office Manager/Bookkeeper
Acted as liaison between owner, employees, and clients to ensure open lines of communication.
Addressed a myriad of problems and issues requiring immediate attention and resolve.
Handled Accounts Payable/Receivable Accounts and expense control procedures including bank account reconciliation, cash receipts, and preparation of daily bank deposits.
Other Experience
Emco Enterprises. Luray, VA 2002-2003
Logistics Clerk
Responsible for inventory control.
Computer data entry
Filing and other basic office procedure
Radford University Radford, VA 2001-2002
Library Assistant
Assisted in various function of college library such as sorting and filing.
Education
Mount Carmel Christian Academy 1996-2001
*Advanced Diploma
* Graduated 5th in Class
Radford University 2001-2003
*Dean’s List for 3 Semesters